On June 30, 2022, the paper „Should Social Robots in Retail Manipulate Customers?“ by Oliver Bendel and Liliana Margarida Dos Santos Alves was published on arxiv.org. It was presented at the AAAI 2022 Spring Symposium „How Fair is Fair? Achieving Wellbeing AI“ at Stanford University and came in third place in the Best Presentation Awards. From the abstract: „Against the backdrop of structural changes in the retail trade, social robots have found their way into retail stores and shopping malls in order to attract, welcome, and greet customers; to inform them, advise them, and persuade them to make a purchase. Salespeople often have a broad knowledge of their product and rely on offering competent and honest advice, whether it be on shoes, clothing, or kitchen appliances. However, some frequently use sales tricks to secure purchases. The question arises of how consulting and sales robots should “behave”. Should they behave like human advisors and salespeople, i.e., occasionally manipulate customers? Or should they be more honest and reliable than us? This article tries to answer these questions. After explaining the basics, it evaluates a study in this context and gives recommendations for companies that want to use consulting and sales robots. Ultimately, fair, honest, and trustworthy robots in retail are a win-win situation for all concerned.“ The paper will additionally be published in the proceedings volume of the symposium by the end of summer. It can be downloaded via arxiv.org/abs/2206.14571.
On 25 February 2022, the article „Passive, Active, and Proactive Systems and Machines for the Protection and Preservation of Animals and Animal Species“ by Oliver Bendel was published in Frontiers in Animal Science. From the abstract: „Digitalization and automation are expanding into many areas, resulting in more widespread use of partially and fully autonomous machines and robots. At the same time, environmental and other crises and disasters are on the rise, the world population is growing, and animals are losing their habitat. Increasingly, machines and robots such as agricultural vehicles, autonomous cars, robotic lawnmowers, or social robots are encountering animals of all kinds. In the process, the latter are injured or killed. Some machines can be designed so that this does not happen. Relevant disciplines and research areas briefly introduced here are machine ethics, social robotics, animal-machine interaction, and animal-computer interaction. In addition, animal welfare is important. Passive and active machines—as they are called in this review—are already appearing and help to observe and protect animals. Proactive machines may play a role in the future. They could use the possibilities of full automation and autonomy to save animals from suffering in agriculture or in the wild. During crises and disasters and in extensive nature reserves, they could observe, care for, and protect animals. The review provides initial considerations on active, passive, and proactive machines and how they can be used in an animal preservation context while bearing in mind recent technical and global developments.“ The article is part of the research topic „Animal-Computer Interaction and Beyond: The Benefits of Animal-Centered Research and Design“ and can be accessed at www.frontiersin.org/articles/10.3389/fanim.2022.834634/full.
Fig.: Machines and robots can support and save animals
The book „Culturally Sustainable Social Robotics“ (eds. Marco Nørskov, Johanna Seibt, and Oliver Santiago Quick) was published in December 2020 by IOS Press. From the publisher’s information: „Robophilosophy conferences have been the world’s largest venues for humanities research in and on social robotics. The book at hand presents the proceedings of Robophilosophy Conference 2020: Culturally Sustainable Social Robotics, the fourth event in the international, biennial Robophilosophy Conference Series, which brought together close to 400 participants from 29 countries. The speakers of the conference, whose contributions are collected in this volume, were invited to offer concrete proposals for how the Humanities can help to shape a future where social robotics is guided by the goals of enhancing socio-cultural values rather than by utility alone. The book is divided into 3 parts; Abstracts of Plenaries, which contains 6 plenary sessions; Session Papers, with 44 papers under 8 thematic categories; and Workshops, containing 25 items on 5 selected topics.“ (Website IOS Press) Contributors include Robert Sparrow, Alan Winfield, Aimee van Wynsberghe, John Danaher, Johanna Seibt, Marco Nørskov, Peter Remmers, John P. Sullins, and Oliver Bendel.
The project on robot enhancement at the School of Business FHNW has been running since the summer of 2020 and an online survey is currently being conducted. Participation is still possible until November 30, 2020. Vedrana Petrovic and Thao Doan Thi Thu sent a message to all students at the university: „We are two students studying International Management at campus Olten and currently writing our bachelor thesis about social robot enhancement. This thesis is supervised by Prof. Dr. Oliver Bendel and written on behalf of the FHNW. The objective of this bachelor thesis is to examine a potential new working field related to social robots. Therefore, your responses will be very valuable to us. The online survey takes about 5-10 minutes to be completed and can be done until 30 November 2020. Any data is treated anonymously and solely used for the purpose of the survey. Also, don’t miss the chance to win two Coop vouchers worth CHF 20 each at the end of the survey! You can access the survey here: www.surveymonkey.com/r/Y88DNZ3 …“ Over 100 people have already taken part. In order to reach even more people, the students have agreed with the supervisor to spread the link via blogs.
Social robots and service robots usually have a defined locomotor system, a defined appearance and defined mimic and gestural abilities. This leads, on the one hand, to a certain familiarization effect. On the other hand, the actions of the robots are thus limited, for example in the household or in a shopping mall. Robot enhancement is used to extend and improve social robots and service robots. It changes their appearance and expands their scope. It is possible to apply attachments to the hardware, extend limbs and exchange components. One can pull skin made of silicone over the face or head, making the robots look humanoid. One can also change the software and connect the robot to AI systems – this is already done many times. The project or thesis, announced by Oliver Bendel in August 2020 at the School of Business FHNW, should first present the principles and functional possibilities of robot enhancement. Second, concrete examples should be given and described. One of these examples, e.g., the skin made of silicone, has to be implemented. Robots like Pepper or Atlas would be completely changed by such a skin. They could look uncanny, but also appealing. The project will start in September 2020.
„Once we place so-called ’social robots‘ into the social practices of our everyday lives and lifeworlds, we create complex, and possibly irreversible, interventions in the physical and semantic spaces of human culture and sociality. The long-term socio-cultural consequences of these interventions is currently impossible to gauge.“ (Website Robophilosophy Conference) With these words the next Robophilosophy conference was announced. It would have taken place in Aarhus, Denmark, from 18 to 21 August 2019, but due to the COVID 19 pandemic it is being conducted online. One lecture will be given by Oliver Bendel. The abstract of the paper „The Morality Menu Project“ states: „Machine ethics produces moral machines. The machine morality is usually fixed. Another approach is the morality menu (MOME). With this, owners or users transfer their own morality onto the machine, for example a social robot. The machine acts in the same way as they would act, in detail. A team at the School of Business FHNW implemented a MOME for the MOBO chatbot. In this article, the author introduces the idea of the MOME, presents the MOBO-MOME project and discusses advantages and disadvantages of such an approach. It turns out that a morality menu can be a valuable extension for certain moral machines.“ In 2018 Hiroshi Ishiguro, Guy Standing, Catelijne Muller, Joanna Bryson, and Oliver Bendel had been keynote speakers. In 2020, Catrin Misselhorn, Selma Sabanovic, and Shannon Vallor will be presenting. More information via conferences.au.dk/robo-philosophy/.
The paper „Co-Robots as Care Robots“ by Oliver Bendel, Alina Gasser and Joel Siebenmann, accepted at the AAAI 2020 Spring Symposium „Applied AI in Healthcare: Safety, Community, and the Environment“, can be accessed via arxiv.org/abs/2004.04374. From the abstract: „Cooperation and collaboration robots, co-robots or cobots for short, are an integral part of factories. For example, they work closely with the fitters in the automotive sector, and everyone does what they do best. However, the novel robots are not only relevant in production and logistics, but also in the service sector, especially where proximity between them and the users is desired or unavoidable. For decades, individual solutions of a very different kind have been developed in care. Now experts are increasingly relying on co-robots and teaching them the special tasks that are involved in care or therapy. This article presents the advantages, but also the disadvantages of co-robots in care and support, and provides information with regard to human-robot interaction and communication. The article is based on a model that has already been tested in various nursing and retirement homes, namely Lio from F&P Robotics, and uses results from accompanying studies. The authors can show that co-robots are ideal for care and support in many ways. Of course, it is also important to consider a few points in order to guarantee functionality and acceptance.“ Due to the outbreak of the COVID-19 pandemic, the physical meeting to be held at Stanford University was postponed. It will take place in November 2020 in Washington (AAAI 2020 Fall Symposium Series).
At the end of 2018, the article entitled „Learning How to Behave: Moral Competence for Social Robots“ by Bertram F. Malle and Matthias Scheutz was published in the „Handbuch Maschinenethik“ („Handbook Machine Ethics“) (ed.: Oliver Bendel). An excerpt from the abstract: „We describe a theoretical framework and recent research on one key aspect of robot ethics: the development and implementation of a robot’s moral competence.“ The authors propose „that moral competence consists of five elements, two constituents (moral norms and moral vocabulary) and three activities (moral judgment, moral action, and moral communication)“. „A robot’s computational representations of social and moral norms is a prerequisite for all three moral activities. However, merely programming in advance the vast network of human norms is impossible, so new computational learning algorithms are needed that allow robots to acquire and update the context-specific and graded norms relevant to their domain of deployment. Moral vocabulary is needed primarily for moral communication, which expresses moral judgments of others’ violations and explains one’s own moral violations – to justify them, apologize, or declare intentions to do better. Current robots have at best rudimentary moral competence, but with improved learning and reasoning they may begin to show the kinds of capacities that humans will expect of future social robots.“ (Abstract) An overview of the contributions that have been published electronically since 2017 can be found on link.springer.com/referencework/10.1007/978-3-658-17484-2.
